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Nationwide issue with Border Force e-gates cause disruption at UK airports 

Thousands of passengers were left stuck in long queues after passport e-gates at major UK airports suffered a nationwide outage on May 7, 2024. 

According to the UK Home Office, a wider system network issue was detected at 19:44 local time and a “large scale” contingency response was activated within six minutes. All e-gates were back online shortly after midnight.

Following the Border Force national outage yesterday evening, all systems are now running as usual. Passengers can expect to travel through Heathrow smoothly. We apologise for any inconvenience caused pic.twitter.com/k0t3V1ehmu

— Heathrow Airport (@HeathrowAirport) May 8, 2024

The Home Office also said there was “no indication” of malicious activity behind the outage and border security was not compromised.

E-gates use facial recognition to check a traveler’s identity and allow them to enter the country without having to be processed or spoken to by a Border Force officer.

During the outage, airport staff resorted to manually processing passengers. The incident came at a peak travel period with many travelers returning home from a long weekend. 

A number of passengers took to social media to upload photographs and video footage of the almost-five hour ordeal and the chaos experienced at airports across the country. 

Big issues at Heathrow Passport Control with every single E-Gate not working. This is T3 pic.twitter.com/EkzcYGRckP

— Sam Morter (@SamuelMorter) May 7, 2024

🇬🇧 Thousands of passengers are stuck at Heathrow Airport in the UK due to nationwide ‘e-gates down’.pic.twitter.com/HXH4EY1XPh

— Total Randomness (@Totalrandome) May 7, 2024

Airports affected by the outage were London-Heathrow Airport (LHR), London-Gatwick Airport (LGW), London-Stansted Airport (STN), Edinburgh Airport (EDI), Birmingham Airport (BHX), Manchester Airport (MAN) and Bristol Airport (BRS). 

The post Nationwide issue with Border Force e-gates cause disruption at UK airports  appeared first on AeroTime.

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